FAQs & Troubleshooting
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242 Results
- 1Paper Jam
- 2When I print, the pages are smudged with ink. What should I do?
- 3Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 4How do I know which side up my photo paper should be in the tray?
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6One or more of my colors are not printing (blank). What can I do?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9What driver package format is supported by my Linux distribution?
- 10Configure a cover page for PC-FAX.
- 11No Paper Fed
- 12Cover is Open
- 13Forward a fax to another fax machine when my machine has a mechanical problem.
- 14Replace Ink
- 15What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 16How do I load envelopes into my machine?
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 18I am experiencing problems sending a fax.
- 19How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Download a file from the "Downloads" section and save it to Windows 8 computer.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24How to identify your Operating System (OS).
- 25Where can I find the ink cartridges for my new Brother machine?
- 26Change the printer driver settings (Windows/macOS)
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 30Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 31Which E-mail packages are compatible with ControlCenter3?
- 32How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34Where is the USB port on the machine?
- 35What is Distinctive Ring and how do I program it?
- 36Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 37What is the "Station ID" and how do I set it?
- 38Install BookScan & Whiteboard Suite onto Windows 10.
- 39"Offline" appears on the Status Monitor.
- 40Scan and save a document in PDF format (Scan to File)
- 41How does my telephone company's Caller ID feature work with my Brother machine?
- 42The ink cartridges run out very quickly. Is there any reason for that?
- 43Can I use voice mail on the same line as my Brother machine?
- 44Scan a document in Mac OS X 10.7.
- 45Scan a document using "Scanner and Camera Wizard" in Windows XP
- 46Improve poor print quality.
- 47I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Configure and use PC-FAX (CUPS) (Linux)
