FAQs & Troubleshooting
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365 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 7Printouts have toner scatter or toner stain.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 9Scan and save a document in PDF format (Scan to File)
- 10I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 11Spots are printed at 75mm.
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13Color around the edge of printing is incorrect.
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 17When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 18Duplex (two-sided) scan
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22What is Brother iPrint&Scan?
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24How to identify your Operating System (OS).
- 25Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 26I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 27I cannot print from my computer via USB.
- 28I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 29Scan multiple pages into one file instead of each scan being saved as a separate file.
- 30How do I replace the waste toner box?
- 31Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 32How do I install the Optional Tray Unit?
- 33Replace the toner cartridge
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35How do I clean the laser scanner windows?
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Pre-Required Procedures (Linux)
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44Tips for copy/scanning and preventing document jams
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46The printer status is Offline or Paused.
- 47I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 48Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 49I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 50When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.