FAQs & Troubleshooting
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363 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Discover the MAC address of the Brother network card
- 4What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 5Tips for copy/scanning and preventing document jams
- 6How do I clear the message "Document Jam" from the LCD display?
- 7When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 8How do I clear the message "Jam Rear" from the LCD display?
- 9Wireless setup is requesting a WPS PIN to complete the setup
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 12When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Is my Brother machine compatible with Windows Vista?
- 15How do I clear the message "Jam Duplex" from the LCD?
- 16What is the BRAdmin Professional software used for?
- 17Nothing is printed on the page or some colors are missing.
- 18Configure and use PC-FAX (CUPS) (Linux)
- 19Cannot print after a Windows 10 update (June 2020)
- 20How do I replace the waste toner box?
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 23Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27Set up your Brother machine on a wireless network.
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31What is Brother iPrint&Scan?
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 35Scan a document in Mac OS X 10.7.
- 36Can I transfer faxes to the PC when my machine has a mechanical problem?
- 37How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 38I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 39The error message "Out of Memory" appears on the LCD.
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 43The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 44Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 45Adjust my Brother machine's Sleep Time setting
- 46Pre-Required Procedures (Linux)
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48ControlCenter3 displays a blank screen at startup (Windows)
- 49Open the Status Monitor
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.