FAQs & Troubleshooting
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212 Results
- 1My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 2I'm using Macintosh®. What are the settings in the Scanner window used for?
- 3Cannot print after a Windows 10 update (June 2020)
- 4Pre-Required Procedures (Linux)
- 5Change or delete a Group stored at a One Touch/Speed Dial.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7The printer status is Offline or Paused.
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 10I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 11I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 12I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 13I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 14Configure and use PC-FAX (CUPS) (Linux)
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16What is the Network Shared printing?
- 17How can I clear the "PLS OPEN COVER" error message on LCD?
- 18The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 19I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 20Important points for specifying the scan area (Linux)
- 21Uninstall Scan-key-tool. (Linux)
- 22Send a fax using PC-FAX with LPD/LPRng (Linux)
- 23To install the printer driver easily using a tool. (Linux)
- 24Open the Control Panel (For Windows)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26Can I send a fax without scanning the documents into memory?
- 27I cannot print from my computer via USB.
- 28Functions supported in the Windows 7 built-in drivers
- 29Check the IP addresses of your PC and the Brother machine
- 30Verify if the Brother machine has a dial tone
- 31How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 32I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 33Scan a document using "Scanner and Camera Wizard" in Windows XP
- 34The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 35How can I clear the "PAPER JAM" or "PRINTER JAM" error message?
- 36How do I clean the Scanner to improve the copy or fax quality?
- 37When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 38How can I configure Windows® XP to send and receive faxes?
- 39Print on both sides of the paper.
- 40I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 41I'm using Macintosh. What is the PreScan option used for?
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Delete a network scanner entry. (Linux)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46Can I print from or scan to Android™ Smartphone?
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48Scan a document from a Windows XP application
- 49What does "COMM.ERROR" on the LCD display mean?
- 50I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?