FAQs & Troubleshooting
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337 Results
- 1How do I clear vertical lines or streaks that appear in the copies I made?
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I use voice mail on the same line as my Brother machine?
- 6Colors are light or unclear on the whole page.
- 7Can I print from or scan to Android™ Smartphone?
- 8My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 11I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 12When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 17The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 18Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 20I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 21Which E-mail packages are compatible with ControlCenter3?
- 22How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 23When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 24Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 25How do I replace the belt unit?
- 26Printouts have wrinkles.
- 27How do I clean the corona wires?
- 28Print command (cupswrapper) (Linux)
- 29All print jobs are aborted and nothing is printed. (Linux)
- 30Pre-Required Procedures (Linux)
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 34Discover the MAC address of the Brother network card
- 35The printer status is Offline or Paused.
- 36Scan and save a document in PDF format (Scan to File)
- 37Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 40Printouts have toner scatter or toner stain.
- 41I am experiencing problems sending a fax.
- 42Spots are printed at 75mm.
- 43White lines or bands or ribbing appear across the page.
- 44I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 45How do I turn off/on the Toner Save Mode?
- 46Color around the edge of printing is incorrect.
- 47Vertical colored streaks or bands appear on the page.
- 48Nothing is printed on the page or some colors are missing.
- 49I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 50I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)