FAQs & Troubleshooting
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341 Results
- 119/06/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 205/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 314/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 414/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 531/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 617/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 710/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 827/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 908/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1001/06/2023Delete print jobs from the print queue.
- 1116/05/2023I cannot print from my computer via USB.
- 1226/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1310/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1407/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 1527/03/2023"Offline" appears on the Status Monitor.
- 1627/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1727/03/2023Change the printer driver settings (Windows/macOS)
- 1827/03/2023The printer status is Offline or Paused.
- 1924/03/2023Open the Status Monitor
- 2017/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2117/03/2023I can print but cannot scan via network. (For Windows)
- 2217/03/2023Open the "Scanners and Cameras" and Properties.
- 2315/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2414/02/2023Scan and save a document in PDF format (Scan to File)
- 2514/02/2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2614/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2714/02/2023Scan a document in Windows 8 and Windows 10.
- 2814/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2919/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 3019/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 3113/12/2022How to identify your Operating System (OS).
- 3215/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 3315/11/2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 3431/10/2022Which E-mail packages are compatible with ControlCenter3?
- 3531/10/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3625/10/2022Configure and use the Scan to Network feature
- 3717/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 3812/10/2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 3912/10/2022Can I print from DOS applications?
- 4011/10/2022When I scan a document using ControlCenter, the scanned file size is too big.
- 4126/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4220/09/2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4312/09/2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 4406/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 4530/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4622/08/2022Configure the Scan to Email Feature (Linux)
- 4722/08/2022I keep getting the error message "Authenticate Err (Authentication error)".
- 4809/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4908/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5003/08/2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?