FAQs & Troubleshooting
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340 Results
- 1Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 2What is Brother iPrint&Scan?
- 3Print on plain paper or bond paper from the Manual feed slot
- 4Scan and save a document in PDF format (Scan to File)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 7Print the Network Configuration List
- 8Can I print from or scan to Android™ Smartphone?
- 9Toner Low
- 10Reset the network settings to the factory default
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Can I use voice mail on the same line as my Brother machine?
- 14I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16Cannot print after a Windows 10 update (June 2020)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 22What is the BRAdmin Professional software used for?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26Delete print jobs from the print queue.
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Configure and use the Scan to FTP feature
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30Send a PC-FAX
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 33I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 34I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 35What kind of memory can I use?
- 36Reset the network settings to the factory default (video instructions).
- 37I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 39The print speed is very slow when I use XML Paper Specification Printer Driver.
- 40In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 41Configure and use PC-FAX (CUPS) (Linux)
- 42I cannot send a fax using PC-FAX (Windows 10)
- 43Set up your Brother machine on a wireless network.
- 44When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 45I am sharing my Brother machine. I can print but cannot scan.
- 46Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 47Set the Brother machine to prevent public access to certain features
- 48I am asked to enter a password when starting the Remote Setup application. What is the password?
- 49When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 50I cannot print over a network using the XML Paper Specification Printer Driver.