FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from or scan to Android™ Smartphone?
- 3Printouts have wrinkles.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 6I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 7My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16The toner does not fix to paper well. (Poor fixing)
- 17Reset the network settings to the factory default (video instructions).
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19What is Brother iPrint&Scan?
- 20Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22WT Box End Soon
- 23Printouts are curled or wavy.
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Print on plain paper or bond paper from the Manual feed slot
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29Turn the Toner Save Mode on or off.
- 30Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 31Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34Which E-mail packages are compatible with ControlCenter3?
- 35When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 36When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 37Reset the network settings to the factory default
- 38I'm using Macintosh. What is the PreScan option used for?
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43Adjust color settings by using the custom setting in the printer driver
- 44No Belt Unit
- 45The printer status is Offline or Paused.
- 46I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 47I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 48Printouts (envelope, cardboard) have creases.
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)