FAQs & Troubleshooting
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183 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How to identify your Operating System (OS).
- 3I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The paper is skewed when it's printed.
- 6The machine does not print anything.
- 7When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 8I'm using Macintosh®. What are the settings in the Scanner window used for?
- 9When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 10How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 11I am unable to print from a client PC to a printer on a print server. (Linux)
- 12Pre-Required Procedures (Linux)
- 13Does NC-2200w work with Windows Vista?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 16Configure and use PC-FAX (CUPS) (Linux)
- 17My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 18I installed scan-key-tool, but it does not work. (Linux)
- 19When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 20Delete print jobs from the print queue.
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 23I cannot print from my computer via USB.
- 24The printer status is Offline or Paused.
- 25How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 26I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 27I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 28Scan a document from a Windows XP application
- 29The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 30When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 31The keys on the control panel do not respond.
- 32What is a "Generic PCL Driver"?
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34What is Distinctive Ring and how do I program it?
- 35I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 36When trying to print from Mac OS® X the print queue is stopped.
- 37I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 38Where is the full User's Guide? I can't find enough information in the paper manual.
- 39When I connect two Brother products to one PC which is using a USB and parallel cable, I can't scan via the parallel cable. Why?
- 40I cannot install the driver when using the Driver Install Tool. (Linux)
- 41Scan using XSane or GIMP (Linux)
- 42The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44Print command (LPR) (Linux)
- 45When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 46Command List of brscan. (Linux)
- 47Uninstall Scan-key-tool. (Linux)
- 48I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 49I want to print using CUPS while keeping SELinux enabled. (Linux)
- 50Uninstall printer drivers (Linux)