FAQs & Troubleshooting
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183 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Can I print from or scan to Android™ Smartphone?
- 3The printer status is Offline or Paused.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Delete print jobs from the print queue.
- 6I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10Uninstall the drivers. (Mac OS X 10.5)
- 11How do I print a network configuration page?
- 12Open the Control Panel (For Windows)
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14I cannot print from my computer via USB.
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17I cannot print with Windows Vista 64bit.
- 18I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 19When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 20When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 21I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 22Can I confirm that the FAX was sent correctly?
- 23When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 24When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 25How can I configure Windows® XP to send faxes?
- 26I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 27When I share a FAX/ DCP/ MFC via a Windows® XP PC, the machine prints garbage characters. What can I do?
- 28I'm using Macintosh. What is the PreScan option used for?
- 29Scan using XSane or GIMP (Linux)
- 30I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 31I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 32I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 33I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 34I want to print using CUPS while keeping SELinux enabled. (Linux)
- 35Firewall port requirements of the Scan Key Tool (Linux)
- 36The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 37I can receive a fax, but cannot receive a telephone call.
- 38Windows 7 Support Information
- 39I cannot scan via USB. (Mac OS X)
- 40How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 41When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 42Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 43Scan a document in Windows 8 and Windows 10.
- 44Scan a document from a Windows Vista application
- 45How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 46The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48I am experiencing problems sending a fax, what can I do?
- 49How do I clean the Scanner to improve the copy or fax quality?
- 50Why are my sent faxes always received with a black vertical line down the page?