FAQs & Troubleshooting
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267 Results
- 1Print on plain paper or bond paper from the Manual feed slot
- 2Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4Document Jam
- 5Jam Rear
- 6Jam Tray
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 9Toner Low
- 10What can happen if the wrong paper is used in your machine.
- 11Print on envelopes, labels or thick paper from the Manual feed slot
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Can I print on transparencies e.g. for overhead projectors?
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15How to identify your Operating System (OS).
- 16No Paper
- 17The toner does not fix to paper well. (Poor fixing)
- 18Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 19I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 20I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22The printer status is Offline or Paused.
- 23The paper is skewed when it's printed.
- 24I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 25When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 26Jam Inside
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Protect your Brother machine against unauthorised access over the network
- 30What is Brother iPrint&Scan?
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33Can I print from or scan to Android™ Smartphone?
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Change the printer driver settings (Windows/macOS)
- 36When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 37I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 38Size mismatch
- 39Scan a document from a Windows XP application
- 40Drum Error (Drum!)
- 41What is the recommended paper?
- 42What driver package format is supported by my Linux distribution?
- 43Uninstall Scan-key-tool. (Linux)
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47Adjust color settings by using the custom setting in the printer driver
- 48I cannot print from my computer via USB.
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.