FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2What is Brother iPrint&Scan?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Drum Error (Drum!)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 10The printer status is Offline or Paused.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Locate files scanned with ControlCenter2 (For Macintosh)
- 14Locate files scanned with ControlCenter3 (For Windows)
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Toner Low
- 17Printouts are curled or wavy.
- 18I'm using Macintosh. What is the PreScan option used for?
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Can I print from or scan to Android™ Smartphone?
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Scan and save a document in PDF format (Scan to File)
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24Printouts have wrinkles.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Print on plain paper or bond paper from the Manual feed slot
- 27Adjust color settings by using the custom setting in the printer driver
- 28I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 29I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 30I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 31Drums End Soon/ Drum End Soon(X)
- 32What is the recommended paper?
- 33Cannot print after a Windows 10 update (June 2020)
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36No Belt Unit
- 37Belt End Soon
- 38The paper is skewed when it's printed.
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 43What driver package format is supported by my Linux distribution?
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 48Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 49How to identify your Operating System (OS).
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.