FAQs & Troubleshooting
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367 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What is Brother iPrint&Scan?
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 9Jam Inside
- 10Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 11Reduce printing noise
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 14Wrinkles or creases
- 15Gray background
- 16Replace Drum
- 17Reset the network settings to the factory default (video instructions).
- 18Replace Toner
- 19Configure and use the Scan to Network feature (For Windows).
- 20I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24The print speed is slow.
- 25Duplex (two-sided) scan
- 26Can I print from or scan to Android™ Smartphone?
- 27Replace Laser
- 28Replace Fuser
- 29Ghost
- 30Add your Brother machine with AirPrint (macOS)
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Configure the boot method through the front panel of my Brother machine.
- 33Size Error
- 34Is my Brother machine compatible with Windows Vista?
- 35Manual Feed
- 36What is Distinctive Ring and how do I program it?
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44The printer status is Offline or Paused.
- 45Can I use voice mail on the same line as my Brother machine?
- 46Document Jam
- 47Jam Duplex
- 48Jam Rear
- 49White lines, bands or ribbing across the page
- 50Hollow print