FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Wrinkles or creases
- 11I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13Jam Inside
- 14Gray background
- 15Replace Drum
- 16Reset the network settings to the factory default (video instructions).
- 17Replace Fuser
- 18Easy Scan to E-mail
- 19Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 20Configure and use the Scan to Network feature (For Windows).
- 21Reduce printing noise
- 22The print speed is slow.
- 23Can I print from or scan to Android™ Smartphone?
- 24How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 25I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 27Replace Laser
- 28Jam Tray 1 / Jam Tray 2
- 29White lines, bands or ribbing across the page
- 30Replace Toner
- 31Turn the Toner Save mode on or off
- 32Ghost
- 33Use the Universal Printer Driver for PCL
- 34Configure and use the Scan to FTP feature
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 37What is Distinctive Ring and how do I program it?
- 38My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Enable the Brother machine's network interface.
- 42Scan from the Brother iPrint&Scan application using Windows Phone.
- 43Configure the boot method through the front panel of my Brother machine.
- 44Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48Duplex (two-sided) scan
- 49Setup and use Brother PC-FAX receiving
- 50Size Error