FAQs & Troubleshooting
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363 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 3Replace Fuser
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Jam Rear
- 7Page skewed
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Duplex (two-sided) scan
- 13Replace Laser
- 14Unusable Device
- 15Black lines down the page
- 16When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20Can I use voice mail on the same line as my Brother machine?
- 21Document Jam
- 22Jam Tray 1 / Jam Tray 2
- 23Jam MP Tray
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Discover the MAC address of the Brother network card
- 26Out of Memory
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 29Duplex Disabled
- 30No Toner
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 32White lines, bands or ribbing across the page
- 33Turn the Toner Save mode on or off
- 34I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 35Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 36What is Brother iPrint&Scan?
- 37Scan Unable xx
- 38Manual Feed
- 39Size mismatch
- 40Drum Error (Drum!)
- 41I'm using Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 45Jam Duplex
- 46Black toner marks across the page
- 47Replace Drum
- 48Replace Toner
- 49Ghost
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)