FAQs & Troubleshooting
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363 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6Curled or wavy
- 7Page skewed
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I still receive the error message "Drum End Soon", "Replace (Parts) Drum (Unit)" or "Drum Stop" after I replace the drum unit with a new one.
- 10Replace PF Kit xx
- 11Jam Duplex
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Wrinkles or creases
- 14Document Jam
- 15Jam Rear
- 16Jam Inside
- 17Replace Drum
- 18Replace Fuser
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20What is Brother iPrint&Scan?
- 21Jam Tray 1 / Jam Tray 2
- 22Faint
- 23Duplex (two-sided) scan
- 24Replace Laser
- 25Jam MP Tray
- 26Reset the network settings to the factory default (video instructions).
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34The printer status is Offline or Paused.
- 35No Paper
- 36Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38Can I use voice mail on the same line as my Brother machine?
- 39Cover is Open
- 40Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 41White lines down the page
- 42Lines across the page
- 43Replace Toner
- 44Configure and use the Scan to Network feature (For Windows)
- 45Configure and use the Scan to FTP feature
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48How do I know which receive mode to select?
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.