FAQs & Troubleshooting
Popular |
332 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 4Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 5I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 6I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 7What driver package format is supported by my Linux distribution?
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Scan and save a document in PDF format (Scan to File)
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13How do I make my copied images look sharper and more vivid?
- 14Wrinkles or creases
- 15I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17Can I use AirPrint with my Brother machine?
- 18I keep getting the error message "Authenticate Err (Authentication error)".
- 19Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21Scan a document in Windows 8 and Windows 10.
- 22What kind of memory can I use?
- 23Black toner marks across the page
- 24What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 25Confirm that a FAX I sent was received correctly
- 26Can I print from DOS applications?
- 27Print on labels and envelopes from the MP tray.
- 28Black lines down the page
- 29How do I clear paper jams at the back of the machine?
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31Paper size settings are unavailable when I print from OpenOffice (Linux)
- 32I cannot send a fax using PC-FAX (Windows 10)
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37What is Brother iPrint&Scan?
- 38I cannot 2-sided (duplex) print from Mac OS X 10.6/ 10.7.
- 39The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 40The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 41When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 42I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 43When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 44When I try to send a fax the message "FAX # Restricted" appears on the display.
- 45My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 46How can I prevent public access to certain features on my Brother machine?
- 47Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 48How do I know which Receive Mode to select?
- 49How do I clear paper jams inside the machine?
- 50What is the BRAdmin Professional software used for?