FAQs & Troubleshooting
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224 Results
- 1When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 4I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6How do I factory reset the print server?
- 7I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10Does NC-2200w work with Windows Vista?
- 11I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 12I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 13Print on both sides of a page. (2-sided/Duplex)
- 14I cannot use the "Modules Update" button on Web BRAdmin.
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19Uninstall Scan-key-tool. (Linux)
- 20I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 21I want to print using CUPS while keeping SELinux enabled. (Linux)
- 22Delete print jobs from the print queue.
- 23Verify the Brother machine connected to the Wired Network (For Macintosh)
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Change the printer driver settings (Windows/macOS)
- 26I cannot print from my computer via network. (For Windows)
- 27I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 28Verify if the Brother machine has a dial tone
- 29I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 30When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 31I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 32I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 33I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 34Scan a document using "Scanner and Camera Wizard" in Windows XP
- 35Uninstall the drivers. (Mac OS X 10.5)
- 36How do I program the date and time?
- 37When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 38What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 39Can I reduce the size of a received fax on this machine?
- 40Print the Network Configuration page
- 41Configure and use the Scan Key Tool (Linux)
- 42I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 43My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45Uninstall the scanner driver. (Linux)
- 46How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 47Configure scan settings without administrator privileges (Linux)
- 48Print command (cupswrapper) (Linux)
- 49All print jobs are aborted and nothing is printed. (Linux)
- 50I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)