FAQs & Troubleshooting
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225 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3I'm using Macintosh®. What are the settings in the Scanner window used for?
- 4When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 5I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 6What kind of memory can I use?
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 12Change the printer driver settings (Windows/macOS)
- 13When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 14What can happen if the wrong paper is used in your machine.
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16Scan a document in Mac OS X 10.6.
- 17I cannot use the Network PC-FAX function from Mac OS® X. What should I do?
- 18What driver package format is supported by my Linux distribution?
- 19When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 20Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21How do I clear the message "MFC is Busy" or "Connect Failure"?
- 22I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 23The downloaded driver's name is different from my machine's name. (Linux)
- 24I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 25I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 26I can print but cannot scan via network. (For Windows)
- 27Verify if the Brother machine has a dial tone
- 28I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 29I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 30Scan a document from the Windows Vista Photo Gallery
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 33Can I reduce the size of a received fax on this machine?
- 34How do I clear the "Awaiting Redial" message?
- 35I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Scan using XSane or GIMP (Linux)
- 38The driver installation finished successfully but I cannot print. (Linux)
- 39I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 40I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 41Open the Control Panel (For Windows)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 44I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 45Scan a document in Mac OS X 10.7.
- 46When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 47I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)