FAQs & Troubleshooting
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291 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 3I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4What is Brother iPrint&Scan?
- 5I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 6How many copies can I make when I sort multiple copies using the ADF?
- 7Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11How do I clear the message "Paper Jam Back" from the LCD display?
- 12Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 13The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 14I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 15Can I print from or scan to Android™ Smartphone?
- 16How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 17The paper is skewed when it's printed.
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21The printer status is Offline or Paused.
- 22Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 23I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 24Protect your Brother machine against unauthorised access over the network
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 28Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 31The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 32I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 33I want to know more information about the advanced features of my Brother machine.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Cannot print after a Windows 10 update (June 2020)
- 36Pre-Required Procedures (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 42Change the printer driver settings (Windows/macOS)
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 46When printing multiple copies of a Microsoft® Excel file, the print speed is very slow. What can I do?
- 47I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 48How do I improve the copy or fax quality?
- 49Why doesn't the machine answer when receiving a call?
- 50Can I use non-Brother or third party supplies with the Brother machine?