FAQs & Troubleshooting
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293 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The printer status is Offline or Paused.
- 3How do I improve the copy or fax quality?
- 4Can I print from or scan to Android™ Smartphone?
- 5What driver package format is supported by my Linux distribution?
- 6What is Brother iPrint&Scan?
- 7Confirm that a FAX I sent was received correctly
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 15My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 16PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 22The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 27I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 28How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 29The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 30Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 31When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 32What kind of memory can I use?
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34What can happen if the wrong paper is used in your machine.
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 38Command List of brscan. (Linux)
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Scan and save a document in PDF format (Scan to File)
- 43I want to know more information about the advanced features of my Brother machine.
- 44Can I use voice mail on the same line as my Brother machine?
- 45Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 46My Brother machine misfeeds paper.
- 47After I installed Sun JavaVM, some applications will not work correctly.
- 48Replace the drum unit.
- 49I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 50Cannot print after a Windows 10 update (June 2020)