FAQs & Troubleshooting
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222 Results
- 1I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 10I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11I'm using Windows® XP Professional x64 Edition. I'm unable to scan using the Brother TWAIN Driver with a parallel connection after changing the user account using the "Switch User" option. What can I do?
- 12The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 13How do I improve the copy or fax quality?
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 17I'm using Windows XP. I cannot scan with the USB cable.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21I cannot scan via USB. (Mac OS X)
- 22Scan a document from a Windows XP application
- 23I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 24I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 25I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 26I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 27I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 28I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 29I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 30I can print but cannot scan via network. (For Windows)
- 31I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 32I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 33Paper size settings are unavailable when I print from OpenOffice (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35Change the printer driver settings (Windows/macOS)
- 36Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 37I can print but cannot scan via network. (For Macintosh)
- 38I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 39When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 42When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 43When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 44I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 45I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address.Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore. Why?
- 46Scan a document in Windows 8 and Windows 10.
- 47Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 48When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 49Can I reduce the size of a received fax on this machine?
- 50My Antivirus Software gives a warning message during the installation of Web BRAdmin.