FAQs & Troubleshooting
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322 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Paper Jam
- 4Load paper in the paper tray
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Confirm that a FAX I sent was received correctly.
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15Discover the MAC address of the Brother network card
- 16Can I use voice mail on the same line as my Brother machine?
- 17Can third party ink be used to refill the ink cartridges?
- 18I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23Replace Ink
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 26Delete numbers stored in my Brother machine's Caller ID History.
- 27Ink Low
- 28What is Distinctive Ring and how do I program it?
- 29Set the date and time
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32I still receive the error message "Paper Jam" after I removed the jammed paper.
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38I cannot remove red-eye.
- 39When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 40One or more of my colors are not printing (blank). What can I do?
- 41What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 42Why doesn't the machine answer when receiving a call?
- 43When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 44How do I load envelopes into my machine?
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46Enable the Brother machine's network interface.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48The edge of glossy paper is smudged.
- 49Configure a cover page for PC-FAX.
- 50How many times will my Brother machine automatically redial a busy number?