FAQs & Troubleshooting
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- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Print Unable
- 5REPLACE DRUM
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 8Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 9How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Curled (video instructions available)
- 12JAM INSIDE
- 13White lines across the page
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Check Connection
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19Jam Rear
- 20Lines across the page
- 21Page skewed
- 22How to identify your Operating System (OS).
- 23Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 24Locate files scanned with ControlCenter2 (For Macintosh)
- 25Discover the MAC address of the Brother network card
- 26My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 29Document Jam
- 30JAM TRAY 1
- 31White lines, bands or ribbing across the page
- 32Replace Toner
- 33Turn the Toner Save mode on or off
- 34Ghost
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37What is Brother iPrint&Scan?
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 40Can I print from or scan to Android™ Smartphone?
- 41Can I print from and scan to iPhone, iPod touch and iPad?
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43MANUAL FEED
- 44Curled or wavy
- 45Wrinkles or creases
- 46What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 47Pre-Required Procedures (Linux)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.