FAQs & Troubleshooting
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288 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Protect your Brother machine against unauthorised access over the network
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 7When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 8Can I use non-Brother or third party supplies with the Brother machine?
- 9What driver package format is supported by my Linux distribution?
- 10Scan and save a document in PDF format (Scan to File)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Locate files scanned with ControlCenter2 (For Macintosh)
- 13I am asked to enter a password when starting the Remote Setup application. What is the password?
- 14I am using Windows. When I print a document, the printed page is blank. What should I do?
- 15Can I confirm that the FAX was sent correctly?
- 16Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 20Can I set my Brother machine to forward the faxes I receive to another location?
- 21How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 22Command List of brscan. (Linux)
- 23Send a fax using PC-FAX with LPD/LPRng (Linux)
- 24Use the Network Connection Repair Tool (Windows)
- 25Check the firmware version.
- 26In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 27I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 28I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 29ControlCenter3 displays a blank screen at startup (Windows)
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31Use the Universal Printer Driver for PCL
- 32Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 36When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38Change the printer driver settings (Windows/macOS)
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 40Scan a document from the Windows Vista Photo Gallery
- 41Is my Brother machine compatible with Windows Vista?
- 42My Brother machine misfeeds paper.
- 43After I installed Sun JavaVM, some applications will not work correctly.
- 44How do I clear paper jams inside the machine?
- 45What is Distinctive Ring and how do I program it?
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Pre-Required Procedures (Linux)
- 50A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.