FAQs & Troubleshooting
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262 Results
- 1How do I adjust my Brother machine's Sleep Mode setting?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The printer status is Offline or Paused.
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 7Can I print from or scan to Android™ Smartphone?
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Locate files scanned with ControlCenter2 (For Macintosh)
- 16The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 17Scan and save a document in PDF format (Scan to File)
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19Scan a document from a Windows XP application
- 20Can I use non-Brother or third party supplies with the Brother machine?
- 21The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 22ControlCenter3 displays a blank screen at startup (Windows)
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 25I can print but cannot scan via network. (For Windows)
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 28When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 29I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Why doesn't my Brother machine have a dial tone?
- 33Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 34Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 35The keys on the control panel do not respond.
- 36I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 37Cannot print after a Windows 10 update (June 2020)
- 38"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 39I cannot send a fax using PC-FAX (Windows 10)
- 40When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 41Uninstall Scan-key-tool. (Linux)
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Delete print jobs from the print queue.
- 46The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 47What is the maximum number of recipients when broadcasting a fax?
- 48I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 49Configure a cover page for PC-FAX.
- 50Change the printer driver settings (Windows/macOS)