FAQs & Troubleshooting
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- 1Delete print jobs from the print queue.
- 2The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 3Scan and save a document in PDF format (Scan to File)
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5How do I clean white or black spots on printed documents?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11Change the printer driver settings (Windows/macOS)
- 12How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 13The printer status is Offline or Paused.
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 17Scan a document in Mac OS X 10.6.
- 18How do I clean the corona wire?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I cannot send a fax using PC-FAX (Windows 10)
- 21Pre-Required Procedures (Linux)
- 22ControlCenter3 displays a blank screen at startup (Windows)
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 25Locate files scanned with ControlCenter2 (For Macintosh)
- 26Can I print from or scan to Android™ Smartphone?
- 27When I scan a document using ControlCenter, the scanned file size is too big.
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 30When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 31Store numbers on my Brother machine for easy dialing.
- 32How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 33Verify if the Brother machine has a dial tone
- 34Scan a document in Mac OS X 10.7.
- 35I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 36Replace the toner cartridge
- 37Install PaperPort™ 12SE / 14SE onto Windows 10.
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 41Open the "Scanners and Cameras" and Properties.
- 42The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 43I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 44The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 45I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 46Why doesn't the image print on my Transmission Verification Report?
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Is my Brother machine compatible with Windows Vista?
- 49I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 50When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).