FAQs & Troubleshooting
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349 Results
- 1How do I clear the message "Unable to..." or "... Unable" ?
- 2I cannot make borderless prints.
- 3How do I load paper in paper tray#2?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Delete print jobs from the print queue.
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 9Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 10Delete numbers stored in my Brother machine's Caller ID History.
- 11Locate files scanned with ControlCenter3 (For Windows)
- 12I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13I am asked to enter a password when starting the Remote Setup application. What is the password?
- 14Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 15I cannot remove red-eye.
- 16I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 17Can I connect to the Active Directory server using the LDAP feature?
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21How do I know which side up my photo paper should be in the tray?
- 22The printer status is Offline or Paused.
- 23Windows 7 Support Information
- 24Scan and save a document in PDF format (Scan to File)
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26What is Ad-hoc mode?
- 27One or more of my colors are not printing (blank). What can I do?
- 28Replace Ink
- 29Configure and use the Scan Key Tool (Linux)
- 30Uninstall Scan-key-tool. (Linux)
- 31Set up your Brother machine on a wireless network.
- 32Use the Network Connection Repair Tool (Windows)
- 33The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 34The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 37When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 38How do I make copies using my Brother machine?
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 41I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 42I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "Server Time-out" appears on the LCD. What should I do?
- 43Which E-mail packages are compatible with ControlCenter3?
- 44Make a two-sided copy. (Duplex)
- 45I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 46Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 47Clear the paper jam.
- 48How do I know which receive mode to select?
- 49Where can I find my Brother machine's serial number?
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.