FAQs & Troubleshooting
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349 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "Server Time-out" appears on the LCD. What should I do?
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Change the printer driver settings (Windows/macOS)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10Enable the Brother machine's network interface.
- 11I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13How many times will my Brother machine automatically redial a busy number?
- 14I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 15Which E-mail packages are compatible with ControlCenter3?
- 16Can my Brother machine print a report to verify a fax I sent was received?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Delete numbers stored in my Brother machine's Caller ID History.
- 23Discover the MAC address of the Brother network card
- 24The edge of glossy paper is smudged.
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26Scan and save a document in PDF format (Scan to File)
- 27Make a two-sided copy. (Duplex)
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29Replace Ink
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 34Important points for specifying the scan area (Linux)
- 35What is SecureEasySetup™, Wi-Fi Protected Setup (PBC*)or AOSS™?
- 36Scan a document from a Windows XP application
- 37How do I clear the message "Unable to..." or "... Unable" ?
- 38The keys on the control panel do not respond.
- 39Send a fax using PC-FAX with LPD/LPRng (Linux)
- 40When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 41Windows 10 Support Information
- 42What is Brother iPrint&Scan?
- 43Can I use AirPrint with my Brother machine?
- 44When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 45Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 46Print using only the black ink cartridge when the Color cartridges have run out.
- 47I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 48What is Infrastructure mode?
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".