FAQs & Troubleshooting
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292 Results
- 1When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 2I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6Can I use AirPrint with my Brother machine?
- 7How do I know which side up my photo paper should be in the tray?
- 8Scan and save a document in PDF format (Scan to File)
- 9Delete print jobs from the print queue.
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 12Scan a document using "Scanner and Camera Wizard" in Windows XP
- 13Pre-Required Procedures (Linux)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19Download a file from the "Downloads" section and save it to Windows 8 computer.
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21Set up an outgoing message for Fax/Tel Mode.
- 22I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 23How do I load paper?
- 24I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26What driver package format is supported by my Linux distribution?
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28Can I print from or scan to Android™ Smartphone?
- 29How do I clear Machine Error 46?
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 32Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 33Can I print using only the black ink cartridge when the Color cartridges have run out?
- 34Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 35Can I use voice mail on the same line as my Brother machine?
- 36Which E-mail packages are compatible with ControlCenter3?
- 37Can third party ink be used to refill the ink cartridges?
- 38I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40Scan a document from a Windows XP application
- 41I'm using Macintosh. What is the PreScan option used for?
- 42Configure and use PC-FAX (CUPS) (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44I am unable to print from a client PC to a printer on a print server. (Linux)
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 47Scan an image and insert it in a Windows XP application
- 48I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50I cannot save a file downloaded from the Brother support website (For Windows)