FAQs & Troubleshooting
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- 1I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 2I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 3How do I set a password on my Brother network card?
- 4Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 5I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 8How do I know which side up my photo paper should be in the tray?
- 9I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 10How do I clear the message "PAPER JAM" from the display?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 13How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 14Uninstall the drivers. (Mac OS X 10.5)
- 15My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 16I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 17One or more of my colors are not printing (blank). What can I do?
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 20ControlCenter3 displays a blank screen at startup (Windows)
- 21The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 22A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 23The edge of glossy paper is smudged.
- 24I can receive a fax, but cannot receive a telephone call.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 27How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 28"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 29I cannot feed the paper from the Photo Paper Tray.
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 33When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 34Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36I am experiencing problems sending a fax.
- 37Improve poor print quality.
- 38How do I replace the Ink Cartridge?
- 39Can I confirm that the FAX was sent correctly?
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42How do I factory reset the print server?
- 43I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45Configure the Scan to Email Feature (Linux)
- 46Configure and use the Scan Key Tool (Linux)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 49Uninstall Scan-key-tool. (Linux)
- 50I want to print using CUPS while keeping SELinux enabled. (Linux)