FAQs & Troubleshooting
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281 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 4Scan and save a document in PDF format (Scan to File)
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6One or more of my colors are not printing (blank). What can I do?
- 7I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 8Can I print from or scan to Android™ Smartphone?
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 12Cannot print after a Windows 10 update (June 2020)
- 13Can I remotely access my Brother machine to listen to my voice messages and forward my faxes to another machine?
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 16I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 17Where is the USB port on the machine? I can't find it on the back of the unit.
- 18I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 19I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 20I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 21Pre-Required Procedures (Linux)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Can I print using only the black ink cartridge when the Color cartridges have run out?
- 28Can I use voice mail on the same line as my Brother machine?
- 29Does NC-2200w work with Windows Vista?
- 30I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 31I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 32I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 33I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 34I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 35When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 38How do I make a copy on my Brother machine?
- 39Delete print jobs from the print queue.
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41How to identify your Operating System (OS).
- 42I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 43I cannot print from my computer via USB.
- 44How many times will my Brother machine automatically redial a busy number?
- 45Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 46Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 49I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 50When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?