FAQs & Troubleshooting
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327 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4How do I load envelopes into my machine?
- 5My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 6What is Brother iPrint&Scan?
- 7I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 8The printer status is Offline or Paused.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Load paper in the paper tray
- 11Cannot print after a Windows 10 update (June 2020)
- 12I still receive the error message "Paper Jam" after I removed the jammed paper.
- 13Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 14I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 16What driver package format is supported by my Linux distribution?
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20When I print, the pages are smudged with ink. What should I do?
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 24How to identify your Operating System (OS).
- 25Can I print from or scan to Android™ Smartphone?
- 26Configure a cover page for PC-FAX.
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28Can I transfer faxes to the PC when my machine has a mechanical problem?
- 29Forward a fax to another fax machine when my machine has a mechanical problem.
- 30Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 31I am unable to print from a client PC to a printer on a print server. (Linux)
- 32What is the "Station ID" and how do I set it?
- 33I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 39I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 40When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 41I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 42One or more of my colors are not printing (blank). What can I do?
- 43Paper Jam
- 44Is there a way to view how much ink is remaining?
- 45Replace Ink
- 46Why doesn't the machine answer when receiving a call?
- 47I cannot install the driver when using the Driver Install Tool. (Linux)
- 48Scan a document from a Windows XP application
- 49Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)