FAQs & Troubleshooting
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- 1I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 8When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 9Pre-Required Procedures (Linux)
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Scan and save a document in PDF format (Scan to File)
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13When I print, the pages are smudged with ink. What should I do?
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 16When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 17I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 18I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 19Why can't I print when an ink cartridge is empty?
- 20I cannot make borderless prints.
- 21How do I know which side up my photo paper should be in the tray?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 25When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 26How do I load 10 x 15 Glossy paper into my machine?
- 27Can I use voice mail on the same line as my Brother machine?
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 30One or more of my colors are not printing (blank). What can I do?
- 31Where is the USB port on the machine?
- 32When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 33How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 34I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 35I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 36I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 37My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 38I'm using Macintosh. What is the PreScan option used for?
- 39I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 40"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 41Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 42How do I clear the message "INK EMPTY" from the display?
- 43How do I replace the Ink Cartridge?
- 44Cannot print after a Windows 10 update (June 2020)
- 45I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 46I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 47I want to print using CUPS while keeping SELinux enabled. (Linux)
- 48ControlCenter3 displays a blank screen at startup (Windows)
- 49Delete print jobs from the print queue.
- 50The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)