FAQs & Troubleshooting
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283 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2What driver package format is supported by my Linux distribution?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 6I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 7What kind of Media Adapter can I use?
- 8Uninstall Scan-key-tool. (Linux)
- 9The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 10I cannot pull the paper tray out of my machine. What can I do?
- 11I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 14The printer status is Offline or Paused.
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 18Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 19I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23Large characters are printed incorrectly. (Linux)
- 24When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 25When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 26I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 27ControlCenter3 displays a blank screen at startup (Windows)
- 28Protect your Brother machine against unauthorised access over the network
- 29Delete print jobs from the print queue.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31When I scan a document using ControlCenter, the scanned file size is too big.
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33Check the IP addresses of your PC and the Brother machine
- 34How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 35I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 36Can I print using only the black ink cartridge when the Color cartridges have run out?
- 37I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 38Can third party ink be used to refill the ink cartridges?
- 39When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 43I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 44Scan a document in Mac OS X 10.6.
- 45When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 46When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 47Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49Is there a way to view how much ink is remaining?
- 50I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)