FAQs & Troubleshooting
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282 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 3When I print, the pages are smudged with ink. What should I do?
- 4I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Pre-Required Procedures (Linux)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Scan and save a document in PDF format (Scan to File)
- 10Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12Which E-mail packages are compatible with ControlCenter3?
- 13Can third party ink be used to refill the ink cartridges?
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 16Why doesn't the machine answer when receiving a call?
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19What is the Network Shared printing?
- 20Protect your Brother machine against unauthorised access over the network
- 21Delete print jobs from the print queue.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23Open the "Scanners and Cameras" and Properties.
- 24I cannot make borderless prints.
- 25I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 26I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 29How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 30What is Distinctive Ring and how do I program it?
- 31The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 32I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 33Can I still receive faxes or calls when the machine is switched off?
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 37I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 38I am unable to print from a client PC to a printer on a print server. (Linux)
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40Verify the Brother machine connected to the Wired Network (For Macintosh)
- 41How do I know which side up my photo paper should be in the tray?
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 45Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 46How do I load 10 x 15 Glossy paper into my machine?
- 47I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 48When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe" is attempting to connect to a DNS server.
- 49Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 50I'm unable to access the memory (media) card in the media slot. What can I do?