FAQs & Troubleshooting
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262 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2One or more of my colors are not printing (blank). What can I do?
- 3What driver package format is supported by my Linux distribution?
- 4I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 5The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 6I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 7Pre-Required Procedures (Linux)
- 8How to identify your Operating System (OS).
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Configure and use the Scan Key Tool (Linux)
- 11Cannot print after a Windows 10 update (June 2020)
- 12ControlCenter3 displays a blank screen at startup (Windows)
- 13Delete print jobs from the print queue.
- 14Discover the MAC address of the Brother network card
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 18Can third party ink be used to refill the ink cartridges?
- 19The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 20I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 21I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 22What is the BRAdmin Professional software used for?
- 23I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24I'm using Macintosh®. What are the settings in the Scanner window used for?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 26The printer status is Offline or Paused.
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Scan and save a document in PDF format (Scan to File)
- 29Does NC-2200w work with Windows Vista?
- 30I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 31PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 32I'm using a SONY VAIO Windows XP PC (with camera) with my Brother machine on a LAN network connection. When I try to install the Brother software and drivers my PC reboots halfway through the installation. What can I do?
- 33Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 34I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 35When I print, the pages are smudged with ink. What should I do?
- 36Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 37I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 38Configure and use PC-FAX (CUPS) (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40Large characters are printed incorrectly. (Linux)
- 41I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 42Check the firmware version.
- 43Verify the Brother machine connected to the Wired Network (For Windows)
- 44Open the "Scanners and Cameras" and Properties.
- 45The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 46When I scan a document using ControlCenter, the scanned file size is too big.
- 47Functions supported in the Windows 7 built-in drivers
- 48Windows 7 Support Information
- 49I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.