FAQs & Troubleshooting
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169 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 2I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Cannot print after a Windows 10 update (June 2020)
- 5How to identify your Operating System (OS).
- 6Can I print from or scan to Android™ Smartphone?
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 9I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 10My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 14What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 17Delete print jobs from the print queue.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Change the printer driver settings (Windows/macOS)
- 20Verify if the Brother machine has a dial tone
- 21I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 23What is Distinctive Ring and how do I program it?
- 24Can I confirm that the FAX was sent correctly?
- 25I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 26What is the BRAdmin Professional software used for?
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28While writing data to the memory card in the media slot, the status dialog box has not been updated. It appears to have frozen. What's happening?
- 29The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 30The printer status is Offline or Paused.
- 31Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32Functions supported in the Windows 7 built-in drivers
- 33I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 34I cannot scan via USB. (Mac OS X)
- 35I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 36Scan a document using "Scanner and Camera Wizard" in Windows XP
- 37When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 38When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 39How can I clear the "CHECK CARTRIDGE" error message?
- 40My FAX/MFC will not Dial. Why?
- 41I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 42How do I factory reset the print server?
- 43I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 44I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 45Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 46Print the Network Configuration page
- 47Windows 10 Support Information
- 48I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 49The keys on the control panel do not respond.
- 50Where can I find the serial number for my unit?