FAQs & Troubleshooting
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169 Results
- 1I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 2I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 3I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 4When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 5Can I reduce the size of a received fax on this machine?
- 6My FAX/MFC will not Dial. Why?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How do I replace the Ink Cartridge?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 11I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Can I print from or scan to Android™ Smartphone?
- 14Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 15How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 16I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 18What is the BRAdmin Professional software used for?
- 19Cannot print after a Windows 10 update (June 2020)
- 20Open the Control Panel (For Windows)
- 21The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 22Change the printer driver settings (Windows/macOS)
- 23Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 25How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 26How do I know which receive mode to select?
- 27What does "MACHINE ERROR XX" mean?
- 28When trying to print from Mac OS® X the print queue is stopped.
- 29I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 30I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 31I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 32How can I print envelopes?
- 33I'm using Macintosh. What is the PreScan option used for?
- 34How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 35Do I need a telephone line to send and receive faxes with my Brother machine?
- 36I cannot print from my computer via network. (For Macintosh)
- 37The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 38How can I clear the "CHECK CARTRIDGE" error message?
- 39How can I clear the "PLS OPEN COVER" error message on LCD?
- 40"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 41I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 42How do I clear the "Awaiting Redial" message?
- 43When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 44How to identify your Operating System (OS).
- 45The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 46I cannot print from my computer via USB.
- 47I cannot print from my computer via network. (For Windows)
- 48The printer status is Offline or Paused.
- 49I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 50I cannot scan via USB. (Mac OS X)