FAQs & Troubleshooting
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272 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Pre-Required Procedures (Linux)
- 3How to identify your Operating System (OS).
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Scan and save a document in PDF format (Scan to File)
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9One or more of my colors are not printing (blank). What can I do?
- 10Install the built-in drivers (For Windows 8 and Windows 10)
- 11What driver package format is supported by my Linux distribution?
- 12How many times will my Brother machine automatically redial a number?
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 15Can I use voice mail on the same line as my Brother machine?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17Uninstall the drivers. (Mac OS X 10.5)
- 18Paper size settings are unavailable when I print from OpenOffice (Linux)
- 19I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22The edge of glossy paper is smudged.
- 23Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 24Is my Brother machine compatible with Windows Vista?
- 25When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 30Why doesn't the machine answer when receiving a call?
- 31How do I load paper?
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33The ink cartridges run out very quickly. Is there any reason for that?
- 34Scan a document from a Windows XP application
- 35Images of the thumbnail page from the media (memory) card won't print.
- 36The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 37I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39I installed scan-key-tool, but it does not work. (Linux)
- 40I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 41Delete print jobs from the print queue.
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 44Configure a cover page for PC-FAX.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46When I scan a document using ControlCenter, the scanned file size is too big.
- 47Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 48I can print but cannot scan via network. (For Windows)
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?