FAQs & Troubleshooting
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272 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer status is Offline or Paused.
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5Where can I get FaceFilter Studio and what can I do with this application?
- 6Can I print from or scan to Android™ Smartphone?
- 7Scan and save a document in PDF format (Scan to File)
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 10Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 11Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 12I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14I can print but cannot scan via network. (For Windows)
- 15How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17Cannot print after a Windows 10 update (June 2020)
- 18I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20I cannot make borderless prints.
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22Change the printer driver settings (Windows/macOS)
- 23How many times will my Brother machine automatically redial a number?
- 24When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 25How do I clear Machine Error 46?
- 26I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 27Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 28Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 29When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 30Which E-mail packages are compatible with ControlCenter3?
- 31Improve poor print quality.
- 32When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 33How do I load paper?
- 34Print command (LPR) (Linux)
- 35Pre-Required Procedures (Linux)
- 36How do I know which side up my photo paper should be in the tray?
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 39Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42How do I re-install the drivers?
- 43Clear the message "Awaiting Redial"
- 44What does "COMM.ERROR" on the LCD display mean?
- 45I'm using the Simple Network Configuration capabilities of Apple Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 46Uninstall the drivers (Windows)
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 49Command List of brscan. (Linux)
- 50Uninstall the scanner driver. (Linux)