FAQs & Troubleshooting
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276 Results
- 1How many times will my Brother machine automatically redial a busy number?
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 6My FAX/MFC will not Dial. Why?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8What driver package format is supported by my Linux distribution?
- 9Can I print from or scan to Android™ Smartphone?
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 12I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 14When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 15When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 16When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 17Can I confirm that the FAX was sent correctly?
- 18I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 19Can I still receive faxes or calls when the machine is switched off?
- 20I'm using Macintosh®. What are the settings in the Scanner window used for?
- 21I cannot install the driver when using the Driver Install Tool. (Linux)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Can I use voice mail on the same line as my Brother machine?
- 25I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 28What kind of Media Adapter can I use?
- 29When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 30What is Distinctive Ring and how do I program it?
- 31I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 32Print command (cupswrapper) (Linux)
- 33The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 34The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 35I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 36The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 37I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 38I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 39Configure scan settings without administrator privileges (Linux)
- 40The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 41How to identify your Operating System (OS).
- 42The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 43What is the Network Shared printing?
- 44Change the printer driver settings (Windows/macOS)
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 47I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 48Can I print using only the black ink cartridge when the Color cartridges have run out?
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50Scan a document from the Windows Vista Photo Gallery