FAQs & Troubleshooting
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214 Results
- 1Pre-Required Procedures (Linux)
- 2The printer status is Offline or Paused.
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4To install the printer driver easily using a tool. (Linux)
- 5Can I print from or scan to Android™ Smartphone?
- 6Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 7I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 8Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 9When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 10I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 11How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 12Do I need a telephone line to send and receive faxes with my Brother machine?
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 15I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 19I cannot use the "Modules Update" button on Web BRAdmin.
- 20How do I clear a Machine Error 41, ME41 from the display?
- 21Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 22I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 23When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 24The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 25What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 26What does "MACHINE ERROR XX" mean?
- 27What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 28I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 29When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 30When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 31How do I factory reset the print server?
- 32Uninstall the drivers (Windows)
- 33I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34I'm using Windows®. Print speed is too slow. What can I do?
- 35Configure and use PC-FAX (CUPS) (Linux)
- 36Scan using XSane or GIMP (Linux)
- 37Print command (LPR) (Linux)
- 38I cannot scan when using SELinux (Security-Enhanced Linux)
- 39Configure scan settings without administrator privileges (Linux)
- 40I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 41Open the Control Panel (For Windows)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43Verify the Brother machine connected to the Wired Network (For Macintosh)
- 44The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 45What is the Network Shared printing?
- 46I cannot print from my computer via network. (For Macintosh)
- 47I cannot print from my computer via network. (For Windows)
- 48I can print but cannot scan via network. (For Macintosh)
- 49Scan a document from the Windows Vista Photo Gallery
- 50Scan a document in Mac OS X 10.6.