FAQs & Troubleshooting
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226 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Delete print jobs from the print queue.
- 3When I print, the pages are smudged with ink. What should I do?
- 4How do I improve my Brother machine's copy quality?
- 5What driver package format is supported by my Linux distribution?
- 6One or more of my colors are not printing (blank). What can I do?
- 7When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 8The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 9When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 10When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 11I cannot scan via USB. (Mac OS X)
- 12Change the printer driver settings (Windows/macOS)
- 13How do I load 10 x 15 Glossy paper into my machine?
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16When printing from my Apple Mac OS X, the print is coming out mirrored.
- 17Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 20My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 21Large characters are printed incorrectly. (Linux)
- 22The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 23When I scan a document using ControlCenter, the scanned file size is too big.
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 29Set the date and time
- 30I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 31I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33Why can't I print when an ink cartridge is empty?
- 34Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 35I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 36Uninstall the scanner driver. (Linux)
- 37I am unable to print from a client PC to a printer on a print server. (Linux)
- 38Firewall port requirements of the Scan Key Tool (Linux)
- 39Pre-Required Procedures (Linux)
- 40Open the Control Panel (For Windows)
- 41"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 42Scan and save a document in PDF format (Scan to File)
- 43Verify if the Brother machine has a dial tone
- 44The monochrome copies I make are too light. What can I do?
- 45What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 46In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 47Scan a document in Windows 8 and Windows 10.
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49How do I clear the message "MFC is Busy" or "Connect Failure"?
- 50When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?