FAQs & Troubleshooting
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228 Results
- 1How do I improve my Brother machine's copy quality?
- 2How do I load 10 x 15 Glossy paper into my machine?
- 3What driver package format is supported by my Linux distribution?
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5Scan and save a document in PDF format (Scan to File)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8Pre-Required Procedures (Linux)
- 9Can I print from or scan to Android™ Smartphone?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 15How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 16ControlCenter3 displays a blank screen at startup (Windows)
- 17Locate files scanned with ControlCenter3 (For Windows)
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Change the printer driver settings (Windows/macOS)
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25One or more of my colors are not printing (blank). What can I do?
- 26When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 27When I print, the pages are smudged with ink. What should I do?
- 28What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 29Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 30How do I print envelopes?
- 31I'm using Macintosh. What is the PreScan option used for?
- 32A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 36I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 37Uninstall Scan-key-tool. (Linux)
- 38Delete print jobs from the print queue.
- 39How to identify your Operating System (OS).
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 42The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 43How do I clear Machine Error 46?
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 46Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 47Can I program my Brother machine to forward the faxes I receive to another location?
- 48When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 49I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 50Can third party ink be used to refill the ink cartridges?