FAQs & Troubleshooting
![]() |
Popular |
249 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I am having issues with the paper feed. What can I do?
- 3I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 4I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 5Can I still receive faxes or calls when the machine is switched off?
- 6When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 7I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 8Delete print jobs from the print queue.
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11Functions supported in the Windows 7 built-in drivers
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Scan and save a document in PDF format (Scan to File)
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 17Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 18I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 19I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 24I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 25Print command (LPR) (Linux)
- 26Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 27Scan a document from a Windows Vista application
- 28I cannot install the driver when using the Driver Install Tool. (Linux)
- 29Cannot print after a Windows 10 update (June 2020)
- 30Important points for specifying the scan area (Linux)
- 31The edge of glossy paper is smudged.
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 33I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34Is my Brother machine compatible with third party print servers?
- 35Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 36I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 37How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 38Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 39When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 40Where is the USB port on the machine? I can't find it on the back of the unit.
- 41When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 42The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 43Is there any way to reduce Ink consumption?
- 44Can I reduce the size of a received fax on this machine?
- 45I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47What is the BRAdmin Professional software used for?
- 48I'm using Macintosh®. What are the settings in the Scanner window used for?
- 49I'm using Macintosh. What is the PreScan option used for?
- 50I cannot install Brother drivers on Debian 10 or later (Linux)