FAQs & Troubleshooting
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187 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3What driver package format is supported by my Linux distribution?
- 4Delete print jobs from the print queue.
- 5The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 6To install the printer driver easily using a tool. (Linux)
- 7I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 8The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 9I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 10Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 11Functions supported in the Windows 7 built-in drivers
- 12I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 13I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 14When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 15Scan a document using "Scanner and Camera Wizard" in Windows XP
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17How do I replace the Ink Cartridge?
- 18Configure and use PC-FAX (CUPS) (Linux)
- 19I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 20My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 21When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 22Windows 10 Support Information
- 23The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 24The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 25What is the Network Shared printing?
- 26I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 28Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 31When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 32I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 33I'm using Macintosh®. What are the settings in the Scanner window used for?
- 34Why can't I print when an ink cartridge is empty?
- 35Configure the Scan to Email Feature (Linux)
- 36Configure and use the Scan Key Tool (Linux)
- 37Scan using XSane or GIMP (Linux)
- 38The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 39When I print images, the quality is not good (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41I installed scan-key-tool, but it does not work. (Linux)
- 42When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 43Important points for specifying the scan area (Linux)
- 44Configure scan settings without administrator privileges (Linux)
- 45Print command (cupswrapper) (Linux)
- 46I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48Send a fax using PC-FAX with LPD/LPRng (Linux)
- 49Uninstall printer drivers (Linux)
- 50Open the Control Panel (For Windows)