FAQs & Troubleshooting
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187 Results
- 1Can I still receive faxes or calls when the machine is switched off?
- 2I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Can I print from or scan to Android™ Smartphone?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Print command (cupswrapper) (Linux)
- 7I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 8I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 9How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 10I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12When I print images, the quality is not good (Linux)
- 13The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 14Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 15Scan a document using "Scanner and Camera Wizard" in Windows XP
- 16I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 17How can I clear the "CHECK CARTRIDGE" error message?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 19Cannot print after a Windows 10 update (June 2020)
- 20To install the printer driver easily using a tool. (Linux)
- 21Open the Control Panel (For Windows)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 24The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 25The printer status is Offline or Paused.
- 26Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 27Why doesn't my Brother machine have a dial tone?
- 28I cannot scan via USB. (Mac OS X)
- 29When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 30When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 31I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 32Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 33When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 34How do I store received faxes into my Brother machine's memory?
- 35I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 36What is Distinctive Ring and how do I program it?
- 37How do I clean the Scanner to improve the copy or fax quality?
- 38How can I improve poor print quality?
- 39How do I replace the Ink Cartridge?
- 40Why doesn't the machine answer when receiving a call?
- 41Can I reduce the size of a received fax on this machine?
- 42"NEAR INK EMPTY (COLOR)" is appearing on the LCD. What does it mean and how do I clear it from the LCD?
- 43I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 44When trying to print from Mac OS® X the print queue is stopped.
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46Why can't I print when an ink cartridge is empty?
- 47I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 48Configure and use PC-FAX (CUPS) (Linux)
- 49Configure and use the Scan Key Tool (Linux)
- 50Paper size settings are unavailable when I print from OpenOffice (Linux)