FAQs & Troubleshooting
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303 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Is my Brother machine compatible with Windows Vista?
- 7One or more of my colors are not printing (blank). What can I do?
- 8When I print, the pages are smudged with ink. What should I do?
- 9Load paper in the paper tray
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Which E-mail packages are compatible with ControlCenter3?
- 12I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14Paper Jam
- 15Delete a network scanner entry. (Linux)
- 16Protect your Brother machine against unauthorised access over the network
- 17The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 18What is Brother iPrint&Scan?
- 19Can third party ink be used to refill the ink cartridges?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 25I cannot make borderless prints.
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27The edge of glossy paper is smudged.
- 28How do I know which side up my photo paper should be in the tray?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 31The printer status is Offline or Paused.
- 32Scan and save a document in PDF format (Scan to File)
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34Can I use voice mail on the same line as my Brother machine?
- 35How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 36Where is the USB port on the machine?
- 37How do I clean the Scanner to improve the copy or fax quality?
- 38Replace Ink
- 39When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41How do I load envelopes into my machine?
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 44The LCD displays an error code (number). What does it mean?
- 45When I print images, the quality is not good (Linux)
- 46Send a fax using PC-FAX with LPD/LPRng (Linux)
- 47When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50I cannot find some option in the Printing preferences. (For Windows)