FAQs & Troubleshooting
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257 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Can I use voice mail on the same line as my Brother machine?
- 5One or more of my colors are not printing (blank). What can I do?
- 6Replace Ink
- 7Locate files scanned with ControlCenter3 (For Windows)
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Where is the USB port on the machine?
- 11The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 12The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 15Paper Jam
- 16What is Distinctive Ring and how do I program it?
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18Configure the Scan to Email Feature (Linux)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 20In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22When I print images, the quality is not good (Linux)
- 23Uninstall printer drivers (Linux)
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25ControlCenter3 displays a blank screen at startup (Windows)
- 26How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 27I still receive the error message "Paper Jam" after I removed the jammed paper.
- 28How to identify your Operating System (OS).
- 29Send a fax
- 30The edge of glossy paper is smudged.
- 31Change the printer driver settings (Windows/macOS)
- 32The printer status is Offline or Paused.
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 35Wrong Paper Size
- 36Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 37Is my Brother machine compatible with Windows Vista?
- 38I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 39How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 41Forward a fax to another fax machine when my machine has a mechanical problem.
- 42I am experiencing problems sending a fax.
- 43Why doesn't the machine answer when receiving a call?
- 44Can I confirm that the FAX was sent correctly?
- 45What does "COMM.ERROR" on the LCD display mean?
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49Scan using XSane or GIMP (Linux)
- 50I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)