FAQs & Troubleshooting
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227 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3How do I clear Machine Error 46?
- 4When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 5How do I load paper?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Which E-mail packages are compatible with ControlCenter3?
- 8ControlCenter3 displays a blank screen at startup (Windows)
- 9Change the printer driver settings (Windows/macOS)
- 10How do I clear the message "PAPER JAM" from the display?
- 11I cannot scan via USB. (Mac OS X)
- 12Configure the Scan to Email Feature (Linux)
- 13Command List of brscan. (Linux)
- 14How to identify your Operating System (OS).
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16Can third party ink be used to refill the ink cartridges?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 19Scan using XSane or GIMP (Linux)
- 20I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 21I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23I cannot scan when using SELinux (Security-Enhanced Linux)
- 24I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 25Windows 10 Support Information
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Open the Status Monitor
- 28Delete print jobs from the print queue.
- 29The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 30Can I use AirPrint with my Brother machine?
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32The printer status is Offline or Paused.
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 35Why doesn't my Brother machine have a dial tone?
- 36Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 37Can I print a report that will show all of my Speed Dial and Group numbers?
- 38When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 39I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 40Scan a document in Mac OS X 10.6.
- 41Can I confirm that the FAX was sent correctly?
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43I cannot receive a color fax. Why?
- 44Configure and use the Scan Key Tool (Linux)
- 45I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 46I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 47I installed scan-key-tool, but it does not work. (Linux)
- 48When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 49I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 50Pre-Required Procedures (Linux)