FAQs & Troubleshooting
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231 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2I'm using Macintosh. What is the PreScan option used for?
- 3When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 4Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 5What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 9Can I print from or scan to Android™ Smartphone?
- 10How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 11Locate files scanned with ControlCenter2 (For Macintosh)
- 12The printer status is Offline or Paused.
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 17How do I clear the message "PAPER JAM" from the display?
- 18Can I confirm that the FAX was sent correctly?
- 19I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 20My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 21Scan a document using "Scanner and Camera Wizard" in Windows XP
- 22Improve poor print quality.
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24ControlCenter3 displays a blank screen at startup (Windows)
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Scan and save a document in PDF format (Scan to File)
- 28Can I print a report that will show all of my Speed Dial and Group numbers?
- 29Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 30Scan an image and insert it in a Windows XP application
- 31When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 32When I print, the pages are smudged with ink. What should I do?
- 33What is Distinctive Ring and how do I program it?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35What is MFL-Pro Suite Software?
- 36Scan using XSane or GIMP (Linux)
- 37Send a fax using PC-FAX with LPD/LPRng (Linux)
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 39I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 40How do I receive faxes when the Brother machine is in Manual Mode?
- 41When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43Where can I find my Brother machine's serial number?
- 44I cannot receive a color fax. Why?
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46Windows 10 Support Information
- 47Install the built-in drivers (For Windows 8 and Windows 10)
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 50Locate files scanned with ControlCenter3 (For Windows)