FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 3Can I print from or scan to Android™ Smartphone?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 9I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11I cannot send a fax using PC-FAX (Windows 10)
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14Delete numbers stored in my Brother machine's Caller ID History.
- 15Configure a cover page for PC-FAX.
- 16The printer status is Offline or Paused.
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 19I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 20When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 21Paper Jam
- 22Replace Ink
- 23I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28What is Brother iPrint&Scan?
- 29The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 30Print a web page from iPrint&Scan when using an Android™ mobile device.
- 31I still receive the error message "Paper Jam" after I removed the jammed paper.
- 32Can I use AirPrint with my Brother machine?
- 33Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35Stop my Brother machine from automatically redialing a number.
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 38Where can I get FaceFilter Studio and what can I do with this application?
- 39How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 40I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 41I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 43When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 44How do I clean the Scanner to improve the copy quality?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Enable the Brother machine's network interface.
- 48When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 49"Offline" appears on the Status Monitor.
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.