FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I use voice mail on the same line as my Brother machine?
- 4Paper Jam
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6Configure a cover page for PC-FAX.
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Pre-Required Procedures (Linux)
- 10Open the Status Monitor
- 11Locate files scanned with ControlCenter3 (For Windows)
- 12Can I print from or scan to Android™ Smartphone?
- 13The edge of glossy paper is smudged.
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 18Where can I get FaceFilter Studio and what can I do with this application?
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20What is Distinctive Ring and how do I program it?
- 21Replace Ink
- 22When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 23Configure and use the Scan Key Tool (Linux)
- 24Check the firmware version.
- 25Can I print directly onto DVDs or CDs?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29I cannot send a fax using PC-FAX (Windows 10)
- 30I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 31I cannot scan when using SELinux (Security-Enhanced Linux)
- 32Command List of brscan. (Linux)
- 33Uninstall the scanner driver. (Linux)
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 36Can I use AirPrint with my Brother machine?
- 37Change the printer driver settings (Windows/macOS)
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39Can third party ink be used to refill the ink cartridges?
- 40In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42How do I clear the message "Unable to ..." or "... Unable" ?
- 43Where is the USB port on the machine?
- 44Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49Install PaperPort™ 12SE / 14SE onto Windows 10.
- 50The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)