FAQs & Troubleshooting
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247 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2Where is the USB port on the machine?
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4Can I print from or scan to Android™ Smartphone?
- 5How do I clear Machine Error 46?
- 6How do I load 10 x 15 Glossy paper into my machine?
- 7When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12How to identify your Operating System (OS).
- 13Configure a cover page for PC-FAX.
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16Can I print a report that will show all of my Speed Dial and Group numbers?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 18How do I load paper?
- 19I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21To install the printer driver easily using a tool. (Linux)
- 22I want to print using CUPS while keeping SELinux enabled. (Linux)
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24Scan and save a document in PDF format (Scan to File)
- 25Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 26Where can I find my Brother machine's serial number?
- 27What is the "Station ID" and how do I set it?
- 28How do I print envelopes?
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30Large characters are printed incorrectly. (Linux)
- 31When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33Uninstall printer drivers (Linux)
- 34Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 35ControlCenter3 displays a blank screen at startup (Windows)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38Do I need a telephone line to send and receive faxes with my Brother machine?
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 41I cannot print from my computer via USB.
- 42Change the printer driver settings (Windows/macOS)
- 43How many times will my Brother machine automatically redial a busy number?
- 44When I scan a document using ControlCenter, the scanned file size is too big.
- 45The printer status is Offline or Paused.
- 46The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 47Windows 7 Support Information
- 48Verify if the Brother machine has a dial tone
- 49Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 50How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?