FAQs & Troubleshooting
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- 1The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 7Delete print jobs from the print queue.
- 8How to identify your Operating System (OS).
- 9The edge of glossy paper is smudged.
- 10Change the printer driver settings (Windows/macOS)
- 11Can I print a report that will show all of my Speed Dial and Group numbers?
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 13Glossy Paper does not feed correctly. What can I do?
- 14I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 15Improve poor print quality.
- 16How do I load paper?
- 17What driver package format is supported by my Linux distribution?
- 18Pre-Required Procedures (Linux)
- 19I cannot print from my computer via USB.
- 20When I scan a document using ControlCenter, the scanned file size is too big.
- 21How do I know which side up my photo paper should be in the tray?
- 22Scan and save a document in PDF format (Scan to File)
- 23I cannot pull the paper tray out of my machine. What can I do?
- 24When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 25Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 26One or more of my colors are not printing (blank). What can I do?
- 27I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29When I print images, the quality is not good (Linux)
- 30The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 31I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 32Send a fax using PC-FAX with LPD/LPRng (Linux)
- 33ControlCenter3 displays a blank screen at startup (Windows)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36How many times will my Brother machine automatically redial a busy number?
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 41Can I print using only the black ink cartridge when the Color cartridges have run out?
- 42When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 43PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 44I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46Scan a document using "Scanner and Camera Wizard" in Windows XP
- 47Where is the USB port on the machine?
- 48When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 49How do I clear the message "PAPER JAM" from the display?
- 50Uninstall the drivers. (Mac OS X 10.5)