FAQs & Troubleshooting
![]() |
Popular |
241 Results
- 1I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4What driver package format is supported by my Linux distribution?
- 5Pre-Required Procedures (Linux)
- 6Scan and save a document in PDF format (Scan to File)
- 7Print command (LPR) (Linux)
- 8I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 9The printer status is Offline or Paused.
- 10Can third party ink be used to refill the ink cartridges?
- 11My FAX/MFC will not Dial. Why?
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13All print jobs are aborted and nothing is printed. (Linux)
- 14I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 15The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 16The edge of glossy paper is smudged.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23After I installed Sun JavaVM, some applications will not work correctly.
- 24What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 25I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 26Why can't I print when an ink cartridge is empty?
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28Configure and use the Scan Key Tool (Linux)
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 31How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 32I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 33Uninstall printer drivers (Linux)
- 34"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 35I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 36Large characters are printed incorrectly. (Linux)
- 37When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 38Uninstall the scanner driver. (Linux)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40Change the printer driver settings (Windows/macOS)
- 41The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 42How do I clear Machine Error 46?
- 43I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 44Which E-mail packages are compatible with ControlCenter3?
- 45Where is the USB port on the machine? I can't find it on the back of the unit.
- 46What kind of Media Adapter can I use?
- 47When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 48When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 49Can I print a report that will show a listing of faxes I sent and received?
- 50I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?