FAQs & Troubleshooting
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272 Results
- 1How can I improve poor print quality?
- 2I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 3ControlCenter3 displays a blank screen at startup (Windows)
- 4How many times will my Brother machine automatically redial a busy number?
- 5Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 7I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 8I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 9Why can't I print when an ink cartridge is empty?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 12The edge of glossy paper is smudged.
- 13I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 14Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 15I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 19"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 20Scan and save a document in PDF format (Scan to File)
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 23I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 24Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 25How can I clear the "INK EMPTY" message?
- 26The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 27Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 28How do I make a copy on my Brother machine?
- 29Functions supported in the Windows 7 built-in drivers
- 30How do I clear Machine Error 46?
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 35Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 36I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 37Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 38Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 41I am having issues with the paper feed. What can I do?
- 42When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 43When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 44The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 45How do I replace the Ink Cartridge?
- 46What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 47Why are my sent faxes always received with a black vertical line down the page?
- 48When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 49Clear the message "Awaiting Redial"
- 50The LCD displays an error code (number). What does it mean?