FAQs & Troubleshooting
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274 Results
- 1How can I improve poor print quality?
- 2Can I use voice mail on the same line as my Brother machine?
- 3I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4How do I clean the Scanner to improve the copy or fax quality?
- 5Pre-Required Procedures (Linux)
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 8I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Can I print a report that will show a listing of faxes I sent and received?
- 13The edge of glossy paper is smudged.
- 14Functions supported in the Windows 7 built-in drivers
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 17When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 18How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 19Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 20I am having issues with the paper feed. What can I do?
- 21I'm using Macintosh®. What are the settings in the Scanner window used for?
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23What driver package format is supported by my Linux distribution?
- 24What is the Network Shared printing?
- 25Can I print from or scan to Android™ Smartphone?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 29When I print, the pages are smudged with ink. What should I do?
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31How do I know the current network configuration?
- 32Scan using XSane or GIMP (Linux)
- 33When I print images, the quality is not good (Linux)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35I want to print using CUPS while keeping SELinux enabled. (Linux)
- 36Check the firmware version.
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 38The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 39I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 40Change the printer driver settings (Windows/macOS)
- 41The printer status is Offline or Paused.
- 42I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 43I can print but cannot scan via network. (For Macintosh)
- 44How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 45I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 46Change the user interface of ControlCenter3
- 47Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 48When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 49The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 50I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".