FAQs & Troubleshooting
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212 Results
- 1(Video) Load A5 long edge paper
- 2(Video) Load A5 short edge/A4/Letter paper
- 3Replace Toner
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8Replace Drum
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10The printer status is Offline or Paused.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13Load paper in the paper tray
- 14(Video) Unpack your Brother machine
- 15I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 16Scan from the Brother iPrint&Scan application using Windows Phone.
- 17Drum !
- 18Print Unable or Print Unable XX
- 19Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21Document Jam
- 22Out of Memory
- 23Jam Inside
- 24Turn the Toner Save mode on or off
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26My Brother machine could not be found over the network when I installed drivers on my PC.
- 27Delete print jobs from the print queue.
- 28I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 29What is the BRAdmin Professional software used for?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31(Video) Set up your Brother machine
- 32I can print but cannot scan via network. (For Windows)
- 33Set up your Brother machine on a wireless network.
- 34I cannot print using my Brother machine on a wireless network (Windows)
- 35Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 38Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 39Can I print from or scan to Android™ Smartphone?
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41Cartridge Error
- 42TONER ENDED
- 43I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 44What is Distinctive Ring and how do I program it?
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46Confirm that a FAX I sent was received correctly.
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48Send a PC-FAX
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50I cannot find some option in the Printing preferences. (For Windows)