FAQs & Troubleshooting
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145 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Document Jam
- 4Black lines down the page
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Cartridge Error
- 7I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 8Jam Tray
- 9When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Fuser Error or Self-Diagnostic
- 12Configure and use the Scan Key Tool (Linux)
- 13Replace Drum
- 14No Toner
- 15The printer status is Offline or Paused.
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Drum !
- 18Drum End Soon
- 19I cannot install the driver when using the Driver Install Tool. (Linux)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 23I can see some steam or moisture from the vents when printing.
- 24How to identify your Operating System (OS).
- 25I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 28Can I print from or scan to Android™ Smartphone?
- 29A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 30Receive faxes on the computer for Windows (PC-FAX Receive)
- 31When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 32Uninstall the drivers. (macOS 13 or greater)
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 36Important points for specifying the scan area (Linux)
- 37Uninstall printer drivers (Linux)
- 38Scan a document using Brother iPrint&Scan. (macOS only)
- 39Delete print jobs from the print queue.
- 40Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 41Print Unable or Print Unable XX
- 42Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 43I'm having an issue with the print quality.
- 44Wrong Paper Type
- 45I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49Configure the Scan to Email Feature (Linux)
- 50The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)