FAQs & Troubleshooting
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147 Results
- 1Jam Inside
- 2Drum End Soon
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7Replace Toner
- 8No Drum
- 9Document Jam
- 10Jam Tray
- 11Black lines down the page
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14Select Receive mode.
- 15Replace Drum
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17What is Toner Continue Mode?
- 18What driver package format is supported by my Linux distribution?
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20How to identify your Operating System (OS).
- 21Print Unable or Print Unable XX
- 22Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 23Turn the Toner Save mode on or off
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25Change the printer driver settings (Windows/macOS)
- 26No Toner
- 27The printer status is Offline or Paused.
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31Configure the Scan to Email Feature (Linux)
- 32Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34Cartridge Error
- 35TONER ENDED
- 36I cannot scan via USB. (Mac OS X)
- 37Toner Low
- 38Drum !
- 39Out of Memory
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41Configure and use PC-FAX (CUPS) (Linux)
- 42Important points for specifying the scan area (Linux)
- 43Open the Control Panel (For Windows)
- 44Is my Brother machine compatible with third party print servers?
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48Command List of brscan. (Linux)
- 49Send a fax using PC-FAX with LPD/LPRng (Linux)
- 50When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.