FAQs & Troubleshooting
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242 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Where can I find my Brother printer's serial number?
- 3The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 4How do I install/change the label roll?
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6Use Remote Update to download files to your printer from an FTP server
- 7When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 8How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 9The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 10I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 11(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12Printing is not possible. (USB connection)
- 13I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 14(Video) When I print many continuous labels, part of the label data is printed twice.
- 15How to identify your Operating System (OS) for Windows or Mac
- 16(Video) 2-color Printing is not possible.
- 17When I try to print via Bluetooth on Windows 7 after installing the printer driver, the following error message appears: "Device driver software was not successfully installed".
- 18What iOS mobile application can I use?
- 19How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 20How to print a label using AirPrint (For Mac)
- 21(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 22How do I connect the computer to my printer using both the Infrastructure mode and the Wireless Direct mode?
- 23How to open the Devices and Printers window
- 24Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 25P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 13 or later).
- 26How do I uninstall the printer driver?
- 27(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 28How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 29The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 30(Video) 2-color labels are not printed clearly from a Mac.
- 31I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32I cannot connect my printer to a Windows 11 computer via USB.
- 332-color Printing is not possible.
- 34How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 35What Android™ mobile application can I use?
- 36Using the Device Settings (for Windows)
- 37Can I use the app with my iPad? (iPrint&Label)
- 38The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 39The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 40What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 41When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 42How do I change the language setting? (P-touch Editor Lite LAN)
- 43How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 44How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 45Labels are jammed in the machine or are not ejected correctly after printing.
- 46(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47The power button does not light up.
- 48Installing the software
- 49How do I transfer label or slip templates?
- 50Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.