FAQs & Troubleshooting
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163 Results
- 1I cannot install the printer driver.
- 2Where can I download the latest P-touch Editor for Mac?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 5I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 6How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 7How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 9How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 10The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 11What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 12How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 13The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 14How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 15How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 16What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 17How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 18How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 19Where can I find my Brother printer's serial number?
- 20Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 21The power button does not light up.
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23How to open the Devices and Printers window
- 24(Video) Small characters or thin lines are printed faintly.
- 25How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 26How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 27The printing has poor quality, white lines or streaks.
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 30How to uninstall the printer driver and software
- 31My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 32I cannot print.
- 33How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 34How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 35How do I create a Name Badge Label using a template? (P-touch Editor 5.x for Windows)
- 36How do I install/change the label roll?
- 37How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 38How can I make vertical labels? (P-touch Editor 5.0 for Mac)
- 39How do I create a Name Badge Label using a template? (P-touch Editor 5.0 for Windows)
- 40I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 41I got an error while installing the printer driver. (Linux®)
- 42Print free-length labels with the set length (Linux®)
- 43Disable or reconfigure SELinux. (Linux®)
- 44How to install Brother software on a computer not connected to the Internet
- 45I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 46How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 48Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 49How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 50How to delete the registry information and files related to the printer driver