FAQs & Troubleshooting
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153 Results
- 1How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4I cannot install the printer driver.
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 7When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 8What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 9How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 10A data transmission error appears on the computer when trying to print a label.
- 11Where can I download the latest P-touch Editor for Mac?
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 14The power button does not light up.
- 15I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 16I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 17P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 18How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 19The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 20I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 23My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 24What are the cleaning sheets for? When do I use them?
- 25How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 26I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 27When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 28Printing is not possible. (P-touch Editor 5.0 for Mac)
- 29When I print a long label or many labels continuously, printing suddenly stops.
- 30Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 31Where can I find my Brother printer's serial number?
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 34Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 35Creating a label with OpenOffice (Linux®)
- 36I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 37What is the Label List? (P-touch Editor 5.x for Windows)
- 38How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 39The label does not feed correctly or the print is skewed to the left or right.
- 40I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 41How to open the Devices and Printers window
- 42"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 43How to uninstall the printer driver and software
- 44Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 45How to delete the registry information and files related to the printer driver
- 46How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 47How to identify your Operating System (OS) for Windows or Mac
- 48When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 49The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 50How do I print labels with higher quality? (P-touch Editor 5.x for Windows)