FAQs & Troubleshooting
![]() |
Popular |
208 Results
- 1Paper Type and Size for Each Operation
- 2(Video) Load A4/Letter paper
- 3Load A4, Letter, or Executive Size Paper in Tray #1
- 4(Video) Load A3/Ledger paper
- 5(Video) Fill the ink tanks
- 6I still receive the error message "Paper Jam" after I removed the jammed paper.
- 7Paper Size Mismatch
- 8Load Paper in the Multi-purpose Tray (MP Tray)
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Paper Tray not detected/ Paper Tray #1 not detected
- 14How to identify your Operating System (OS).
- 15Prevent Smudged Printouts and Paper Jams (Windows®)
- 16The printer status is Offline or Paused.
- 17Paper Jam
- 18Load A3, Ledger, or Legal Size Paper in Tray #1
- 19What is the default password for my Brother machine?
- 20(Video) Update the Driver or Firmware for your Brother machine
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22Setup a Brother machine on a wireless (Wi-Fi) network.
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24Enable the Brother machine's network interface.
- 25(Video) Unpack your Brother machine
- 26What is AirPrint?
- 27Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 28Change the printer driver settings (Windows/macOS)
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30Reset Your Brother Machine
- 31Set the Date and Time
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Set up your Brother machine on a wireless network.
- 34(Video) Set up your Brother machine
- 35Refill Ink
- 36Delete print jobs from the print queue.
- 37What is Brother iPrint&Scan?
- 38Discover the MAC address of the Brother network card
- 39Can third party ink be used to refill the ink tanks?
- 40Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 41Other Problems
- 42Prevent Smudged Printouts and Paper Jams (Mac)
- 43Paper is Jammed in the Front of the Machine
- 44I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 45(Video) Connect telephone line and power cords
- 46"Offline" appears on the Status Monitor.
- 47Open the Control Panel (For Windows)
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49Load Photo Paper in Paper Tray #1
- 50What is Brother Web Connect (Web icon)?